Customer Service Policies
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Frequently Asked Questions
Shipping & Processing
Reporting Technical Problems
Special of the Day!
MOLJewelry will gladly replace a gift, issue a gift certificate or refund the credit card used for your purchase within 30 days after you receive your merchandise. The only exception to this policy is for items that are engraved or otherwise personalized which cannot be returned. If an error is made in the personalization, the order will be corrected and reshipped. Personalized poem cards and poem items are non-refundable.
Customized MOL Jewelry items are non-refundable. We will, however, exchange for larger or smaller sizes or a different style.
The amount refunded is the item price and any applicable sales tax. The shipping fees and gift wrapping fees are not refunded.
To return an item, please follow the steps below:
- Contact Customer service to obtain an Item Return Number (IRN).
You can do this by emailing customerservice@MOLJewelry.comor by calling us at (888) 201-5801. If you are requesting an IRN number by email, list the item to be returned, explain why the item is being returned, and whether you are requesting an exchange or return.
When you receive your IRN, carefully repackage the merchandise and include the IRN information. Preferably pack the gift in its original packaging and if possible, include a copy of the original packing slip or receipt. The IRN will also include instructions about where to send the item.
For your protection, please return your gift with an insured freight forwarder such as Federal Express, UPS or the United States Post Office. Make sure you insure the shipment for an appropriate amount and retain your receipt. MOL Jewelry is not responsible for return items that are damaged or lost in transit. Refunds will be issued through Abernook as the original charge is also under the name Abernook.
You will be notified by email when your item has been received and your IRN has been processed.