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Customer Service Policies

Ordering Information

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Frequently Asked Questions

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Terms Of Use

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How to Order

On any product page, you may order directly from our Web site. Select the quantity of the products you wish to purchase, and click the "ADD TO BAG" button. In some cases, the item comes in multiple sizes or colors and you may also need to select from a list of available options.

When you are done adding items to your bag, use the "PROCEED TO CHECKOUT" button to finalize your order.

The MOLJewelry.com website supports Microsoft Internet Explorer®, FireFox, Netscape Navigator®, Safari® and other modern web browsers which use the Internet Standard: Secure Socket Layers (SSL) to ensure your credit card information is kept private and secure.

Ordering By Phone

If you are unfamiliar with ordering using the web, you can also call and place your order with one of our customer service representatives. Our ordering and customer service switchboard is available:

Monday through Friday from 9:00am until 4:00pm Central Standard Time

If all our representatives are helping other customers you have the option of leaving a message and someone will call you back as soon as possible.

When calling, in addition to Item Number and Name of the items you are ordering, you'll need to provide your name, address, phone number and payment information to the customer service representative. MOL Jewelry and Gifts accepts the payment methods listed below. Please be aware that your credit card will be charged through Abernook - our parent company.

Visa, MasterCard, Discover & American Express
(* unfortunately we do not ship orders COD)

MOLJewelry Phone Orders: (888) 201-5801

Ordering by Fax

If you receive a catalog from us, fill out the order form and fax it to us at:

MOLJewelry.com Customer Service FAX Number:

Our order processing and shipping departments are available from 9:00am to 5:00pm Central Standard Time to process your order. Orders received before 3pm can be processed the same day based on inventory availability.

If you have a rush order or special request call us at (888) 201-5801 and we will do our best to accomodate you.

Ordering by Mail

You may also mail your order to us using the order form in the catalog. Send your order form and payment information to:

2300 N. Barrington Road
Suite 400
Hoffman Estates, IL 60195

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